Terrific experience. I used to loathe getting my Lexus serviced at this location, but in the past year, they've been doing some great things customer service wise.
I came to purchase a 2018 Lexus NX 300H. Elliot stepped in when my original sale person I was to meet was away on other business matter. He was able to accommodate and completed the sale.
I am writing to let you know that Arsaney Kamel is an outstanding emplyoyee and he is a fabulous addition to the Lexus Santa Monica service department. He is smart, patient, kind, and took the time to explain what service my car needed and why. He is a winner and has a heart as well. I am happy that he answered the phone when I called. Many Thanks,
I live in Las Vegas and bought here for a few reasons. 1st the dealer doc fee here is only $85. In Las Vegas it's $800. 2nd the staff is terrific I researched knew what car I wanted and the price I wanted to pay and there was no going back and forth. I made an fair offer and they excepted it. Follow up has been great. I would recommend this dealership to my friends and family.
I've been a customer of Lex. SM for 20 consecutive years. They never disappoint. This service department represents all the best of the Lexus brand.
I recently had to bring back my car to SM Lexus after a service mistake by one of SM Lexus technicians. If it were not for the thorough professional follow-up by Tim Nelson, I would've been more aggravated. Tim is the reason I continue to drive out of my way(22 miles) to have my car maintained at Santa Monica Lexus. He is a great spokesperson for their operation and should be compensated and commended for his outstanding work.
Sergio was extremely helpful and friendly yesterday when I brought the Lexus in without an appointment to get the tires checked. He arranged for a loaner and had the car ready and washed before I could do my errands. Its always a pleasure to bring my car in to get serviced. And Sergio was great!! Thank you so much.