I am writing to let you know that Arsaney Kamel is an outstanding emplyoyee and he is a fabulous addition to the Lexus Santa Monica service department. He is smart, patient, kind, and took the time to explain what service my car needed and why. He is a winner and has a heart as well. I am happy that he answered the phone when I called. Many Thanks,
I've been a customer of Lex. SM for 20 consecutive years. They never disappoint. This service department represents all the best of the Lexus brand.
I recently had to bring back my car to SM Lexus after a service mistake by one of SM Lexus technicians. If it were not for the thorough professional follow-up by Tim Nelson, I would've been more aggravated. Tim is the reason I continue to drive out of my way(22 miles) to have my car maintained at Santa Monica Lexus. He is a great spokesperson for their operation and should be compensated and commended for his outstanding work.
Sergio was extremely helpful and friendly yesterday when I brought the Lexus in without an appointment to get the tires checked. He arranged for a loaner and had the car ready and washed before I could do my errands. Its always a pleasure to bring my car in to get serviced. And Sergio was great!! Thank you so much.
I'm in the perfect car for me. From start to finish the process was easy for me and my wife. Jasmine Lamtouggui is a great sales person. She gave me space and at the same time was right there to answer all of my questions. After we decided on the car we closed the sale with Val Arvatz who was a great compliment to Jasmine. Forthright and very helpful with the additional decisions we had to make with warranties and such. Usually I will never fill these out, but in this case I had to because their service was exceptional.
Amazing Customer Service. Thank you Willie, David and Lorena!! Blessings to the Lexus family!!!
Great friendly staff and service. On top of their commitment to exceed customer expectations.
I had an amazing experience with Lexus of Santa Monica because of Enrique Carvajal. I live 60 minutes outside of Los Angeles and when I told Mr. Carvajal that I was having issues coordinating buying a new car and transportation over to their dealership; Mr. Carvajal kindly arranged for an Uber to pick me up and bring me to the dealership. This was only the beginning of my remarkable and memorable experience with him.Once I arrived at the dealership, the car I was interested in was already washed and ready for test-driving. Mr. Carvajal also took the time to teach me everything I needed to know to operate my new car. Before leaving he made sure that I remembered and understood what he had taught me by giving me a review and quizzing me on my knowledge. Mr. Carvajal even called to check on me after I arrived at my sister’s house with the new car that I bought from him.Even his after sale customer care has been amazing. When I told Mr. Carvajal that I was missing a trunk part (the tonneau cover) he was very prompt to send me a new one free of charge. Instead of requiring me to return to the dealership for installation Mr. Carvajal had it delivered to my home as it is very simple to install.Enrique Carvajal is very personable, knowledgeable, professional and efficient. I would buy 10 more cars from him if I could! I recommend him to anyone looking for a salesperson who goes above and beyond. Your experience with him will be one that you will truly appreciate and treasure.